Privacy Policy

Montiago Visual Studios (“Montiago,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access our websites, use our mobile applications (iOS and Android), receive communications via SMS or email, or otherwise engage with our digital services (collectively, the “Services”).

By accessing or using any of our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect#

A. Information You Provide Voluntarily

• Full name, mailing address, email address, and phone number

• Account login credentials (username and password)

• Payment and billing details (collected via secure third-party processors including Stripe, PayPal, CashApp, and Apple Pay)

• Communications, support inquiries, or user-generated content (e.g., reviews, messages)

• Information submitted through contact forms or surveys

B. Information Collected Automatically

• IP address, browser type, device type, operating system, and language preferences

• Usage data such as pages viewed, links clicked, session duration, and referral URLs

• Mobile device identifiers (e.g., IDFA, Android ID)

• GPS location, if location services are enabled and permitted by the user

C. Information from Third Parties

• Data from marketing partners, advertising platforms, analytics tools (e.g., Google Analytics, Meta Pixel)

• Social media profile data (if you engage with us via social media or third-party login features)

2. How We Use Your Information#

• To provide, maintain, and improve our Services

• To verify identity, process transactions, and provide customer support

• To send confirmations, updates, technical notices, and security alerts

• To deliver marketing content, promotions, and newsletters (with user consent)

• To monitor and analyze usage trends and measure engagement

• To comply with legal obligations and enforce our Terms of Service

3. Legal Bases for Processing#

Depending on your location, we process your data under the following legal bases:

• Consent – when required, such as for marketing or tracking

• Contractual necessity – to fulfill our services

• Legal obligation – to comply with applicable laws

• Legitimate interest – for internal analytics and fraud prevention

4. Sharing and Disclosure#

We do not sell your personal information. We may share your data with:

• Service Providers: Hosting, payment processors (Stripe, PayPal, CashApp, Apple Pay), analytics, communications platforms, etc.

• Affiliated Entities: If applicable, for internal business operations

• Authorities: When legally compelled (e.g., subpoenas, legal claims, government requests)

• Business Transfers: In connection with mergers, sales, or acquisitions, user data may be transferred

5. Communications: SMS and Email#

We may contact you via SMS and/or email for updates, service-related notices, and promotional messages.

• Consent: By providing your phone number or email, you consent to receive communications

• Opt-Out: Text “STOP” to unsubscribe from SMS; use the “unsubscribe” link in emails or email us at privacy@montiagovisualstudios.com

Carrier rates may apply for SMS.

6. Mobile App Permissions and Practices#

Our mobile applications may request access to:

• Camera (e.g., for image-based features)

• Microphone (e.g., for multimedia features)

• Storage (e.g., to save or upload content)

• Location (e.g., for map features or personalized services)

These permissions are requested only when required and are fully configurable via your device settings.

We also collect crash logs, diagnostics, and app usage analytics to improve performance and experience.

7. Cookies and Tracking Technologies#

We use cookies, pixels, and similar technologies to:

• Remember user preferences and settings

• Enable functionality (e.g., login sessions)

• Analyze site usage and optimize performance

• Serve tailored advertisements

You may control cookies through browser settings. For opt-out instructions, visit www.allaboutcookies.org.

8. Data Retention#

We retain personal data only as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law. Once no longer needed, data is securely deleted or anonymized.

9. Data Security#

We implement reasonable administrative, technical, and physical safeguards, including:

• SSL/TLS encryption

• Firewalls and intrusion detection

• Access control and authentication

• Regular vulnerability scans

However, no method of transmission over the internet is 100% secure. Users are advised to take precautions when sharing sensitive information.

10. Your Rights and Choices#

Depending on your jurisdiction, you may have rights to:

• Access and review your personal data

• Request correction or deletion

• Object to processing or request restriction

• Withdraw consent at any time

• Lodge complaints with a data protection authority

To exercise any of these rights, please contact us at: privacy@montiagovisualstudios.com (980) 338-5030

11. Children’s Privacy#

Our Services are not directed to children under 13 years of age (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn that a child has submitted personal data, we will delete it immediately.

12. International Transfers#

If you access our Services outside the United States, please note that your data will be processed and stored in the U.S., where data protection laws may differ from those in your country. By using our Services, you consent to such transfers.

13. Third-Party Sites and Services#

Our Services may contain links to external sites or services. This policy does not apply to those platforms. We encourage you to review their privacy policies before providing any information.

14. Compliance with Laws: GDPR, CCPA, and Other Rights#

If you are a resident of the European Economic Area (EEA), United Kingdom, or California:

• You have the right to access, correct, or delete your personal information

• You have the right to object to or restrict certain processing activities

• You may request data portability

• You may withdraw consent for marketing communications at any time

To exercise these rights, contact us at privacy@montiagovisualstudios.com. We will respond to valid requests within 30 days. You may also lodge a complaint with your local supervisory authority.

15. Updates to This Privacy Policy#

We may revise this Privacy Policy from time to time. When we do, we will update the effective date and post the new version on our website. Continued use of our Services after such updates constitutes your acceptance of the revised policy.

16. Contact Information#

If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us:

Montiago Visual Studios https://www.montiagovisualstudios.com/ privacy@montiagovisualstudios.com (980) 338-5030